Problem: You use Remote Help but do not get the UNC button to control elevated windows.
Assuming Remote help has been configured correctly and the helper has the elevated role required, UNC will not be available where the user already has a login capable of administrative elevation.
For the helper to get the UNC option the top left hand corner must say:
User is not in administrator mode
If the user is in administator mode the UNC button will not be available to the helper.
keywords Unable to UNC
