Tuesday, June 7, 2011

Genesys ActiveX Interface for Desktop Tookit 7.2.000.00 on Windows 7 64bit

Sounds straighforward but the install can easily break.  The quality of the MSI is debatable.

The media was composed of
setup.exe
setup.msi
setup.cab
read_me.html
ip_description.xml

Copy the media to a folder on the C:
Set the setup.exe for Windows XP SP3 compatibility.
Run the setup.exe
Choose both installation feature options (documentation and libraries)
Change the Destination Folder to C:\Program Files (x86)\GCTI\ActiveX Interface for Desktop Tookit, in this step it is important to add the (x86) piece in otherwise a failure occurs.